If you have any problem with our services (including any problem with a bill) you have a right to complain. If you are unable to resolve the problem with our Principal (Simon Whitbourn), we will endeavour to agree an alternate means of resolving your complaint, including agreeing the involvement of an independent complaints’ reviewer.
Making a complaint will not affect how we handle your case. The Solicitors Regulation Authority can help you if you are concerned about our behaviour or conduct. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority
We will aim to deal with any complaint as soon as practicable. If we are unable to resolve your complaint to your satisfaction within eight weeks of receiving full details of your complaint, you may have the right to refer the issue to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ or by email to email@example.com. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Please note that the Legal Ombudsman may consider complaints from prospective clients in certain circumstances but may decline to deal with complaints from certain types of clients. For further information you should contact the Legal Ombudsman on 0300 555 0333 or go to www.legalombudsman.org.uk.